FAQs

After you click on the cart button, there will be a checkout option on the bottom right corner—you can start payment from there. Also, for single product purchases, there is a “Buy it Now” button on the product listing.

To enter your cart, click on the shopping cart button to the right of the search bar. To remove products, click on the cross button beside the price of the desired item. If you have multiple quantities, you can adjust them with the plus or minus buttons.

After completing checkout, a tracking number will be provided. You can track your order on the “Track your Order” page. The tracking experience depends on the shipping carrier.

If your order hasn't arrived within the expected timeframe, use your tracking number to check the status, or contact your mail/courier service.

If you're dissatisfied with your order, refer to the refund and return policy pages. You can also contact a representative at: returns@animalwiz.com.

Once you create an account on Animalwiz.com, your order history will be visible along with your past purchases.

AnimalWiz offers 1–5 day ground shipping within the U.S. Heavier or special-packaging products may take more time. You will be informed if additional time is needed. Use the “Track your Order” page to monitor progress.

We use FedEx, USPS, and UPS for shipments under 150 lbs. Heavier packages are handled by partnered logistics companies.

Yes, we offer free shipping on certain products when your order exceeds $75. For orders under $75, shipping costs are shown at checkout.

Yes, we ship certain products to Canada, Hawaii, and Alaska. Please refer to our Canada-specific FAQs for item eligibility.

Visit the "Contact Us" page or scroll to the bottom of any page to find contact methods.

We take privacy seriously. The privacy policy is located on the homepage under About Us > Legal > Privacy Policy. A direct link is also available on the site.

We prioritize customer privacy and provide details on our privacy practices via the privacy policy link.

We support multiple express payment methods including Mastercard, Visa, Venmo, Google Pay, and Amazon Pay.

Your card is charged once the order is in our system. If not charged immediately, please be patient—some orders take longer to process.

Visit our self-served returns section or mailto: returns@animalwiz.com to initiate the return.

After contacting customer support, you'll receive a return address. Products must be in original packaging and undamaged to be eligible.

No. Items like perishable goods, custom/personalized items, personal care goods, hazardous materials, and Rx drugs are non-returnable. Sale items and gift cards are also non-returnable.

• Go to the "Request a Return" link under "Customer Central" or on the return/refund policy pages.
• Log in using your email and verification code.
• Choose the order and item(s) to return.
• Select a reason, add a note, and submit.
  
  If approved, you’ll receive a shipping label and instructions. Refunds are processed after return shipping costs are deducted.

You receive a 6% discount on all future orders. After two consecutive billing cycles, the discount increases to 7%.

Yes, charges occur automatically at the selected billing interval.

No. The 6% discount applies to the current price of the product at the time of your future purchases.

No. You can cancel your subscription at any time.

They remain active until you choose to pause or cancel them.

Log into your subscription dashboard via the Subscriptions or Profile link. You can also email: care@animalwiz.com for assistance.